1. Introduction
Weltraum Software Private Limited. (“Company”, “we”, “our”, “us”) respects your privacy and complies with applicable Indian laws (IT Act, RBI guidelines, GST compliance) and international regulations including GDPR.
This Privacy Policy explains how we collect, process, store, and protect your data when you use our software services, SaaS subscriptions, and website.
2. Information We Collect
a) Personal Information
- Name, email, phone number, address.
- Business details (Company name, GSTIN/VAT ID, billing address).
- Payment details (processed securely via Stripe, Razorpay, or other RBI-authorized gateways).
b) Technical Information
- IP address, browser type, OS, device identifiers.
- Cookies & analytics data for performance improvements.
c) SaaS Subscription Data
- Login activity, subscription plan, usage metrics.
- Transaction and invoice history (maintained for GST and FIRC/STPI compliance).
3. Lawful Basis of Processing (GDPR + Indian Law)
We process your data under these lawful bases:
- Contractual necessity – to deliver the services you subscribed to.
- Legal obligation – for GST, RBI, and STPI export compliance.
- Legitimate interest – product improvement, fraud prevention.
- Consent – marketing emails, cookies, or optional features.
4. Use of Information
We use your information for:
- Providing and maintaining SaaS services.
- Processing payments, subscriptions, and renewals.
- Generating GST-compliant invoices in INR, and export invoices in USD (under LUT/without IGST).
- Filing FIRC certificates for international payments (via banks/payment gateways).
- Compliance reporting to RBI, GST authorities, and STPI (where applicable).
- Sending service-related notifications, updates, and support.
5. Data Sharing & Transfers
We share information only with:
- Payment gateways (Stripe, Razorpay, PayPal) – for secure transactions.
- Banking partners – for FIRC and RBI reporting.
- Government authorities – GST filings, STPI reports, RBI compliance.
- Cloud providers & vendors – hosting, analytics, support (all under strict confidentiality agreements).
If you are an EU/UK resident, your data may be transferred to India under Standard Contractual Clauses (SCCs).
6. Data Security
We implement:
- SSL/TLS encryption for all data in transit.
- Encrypted databases for sensitive information.
- Role-based access controls.
- Regular audits for RBI/GST/STPI compliance.
7. Your Rights (GDPR + Indian User Rights)
You have the right to:
- Access & Portability – request a copy of your data.
- Rectification – correct inaccurate information.
- Erasure (“Right to be Forgotten”) – request deletion of data, unless retention is legally required (e.g., GST invoices must be stored for 6–8 years).
- Restriction & Objection – limit or stop certain processing.
- Withdraw Consent – for marketing or optional services.
- Data Portability – export your SaaS usage history.
Requests can be sent to weltraumsoft@gmail.com.
8. Cookies & Analytics
We use cookies for:
- User session management.
- Analytics (Google Analytics, internal reporting).
- Payment fraud prevention.
Users can manage cookies via browser settings.
9. Data Retention
- GST invoices, export invoices, and FIRC records are retained as per Indian law (6–8 years).
- User account data is retained until you cancel the subscription or request deletion.
10. Children’s Privacy
Our Services are not intended for children under 18. We do not knowingly collect such data.
11. Changes to Policy
We may update this Privacy Policy to reflect legal, technical, or business changes. Updates will be notified on our website.
For privacy queries, GDPR requests, or compliance matters:
Last updated: 29 Aug 2026 • Original: weltraumsoft.com/privacypolicy.php